What is Pequity's Premium Support?

Now, we’re excited to offer Premium Support & Services for those who need advanced configuration or expert compensation guidance—alongside our ongoing standard support. Explore how other Pequity customers are working with Pequity teams to leverage Premium Support.

Examples of how Premium Support can be leveraged can be found below:

Technical Configuration Premium Support
Compensation Expert Premium Support

Provided below is also an overview of Pequity Standard Support coverage and resources.

💡 How Premium Support Impacts Teams

To better aid Pequity customers with post-implementation needs around technical complexity and shifting compensation strategy, Pequity has introduced an hourly model Premium Support.

Shifting to an hourly model allows your Pequity team to:

Offer flexible Premium Support

Whether you need a one-time setup or recurring guidance, you can use hours only when you need them.

Better meet focused project scope

Complex projects like advanced logic builds or equity benchmarking require focused attention with the right teams and resources.

Scale with your team needs

As your needs grow, you can easily scale up support without being locked into a one-size-fits-all package.

🛠 Pequity Premium Support Usage

🧩 Technical Configuration

Technical Configuration Premium Support is built for teams with custom or complex needs that are tough to manage solo.

Let our Premium Support teams help you supercharge your Pequity setup—building advanced logic, custom flags, and unique controls tailored to your workflows. Below is a list of usage cases and examples of how Pequity Premium Support has been leveraged by other customers and teams on an as-needed or ongoing basis:

Comp Cycle Configuration

Complex flags or color designs
Compound/multi-column complex logic
Live cycle logic or display updates
Custom Reward Letter design & import
New columns design
New Layout/Role design
Planning Hierarchy design

Approvals Configuration

Approval Chain design
Custom Comp Table design
Greenhouse Integration custom design

Team Member User Management

Add/adjust team member in settings
Custom role development or setup

Custom Report Building/Configuration

Comp Cycle scheduled report delivery
New Hire Offers custom report
Custom People export and analysis (unless already covered by Comp Expert Premium Support)

Complex Program/Project Management & Development

Weekly customer timeline check-ins and management
Milestone alignment & tracking
Complex strategy or process rework
Go-Live additional training & custom education resources
Program best practice development and management
Custom in-app communication development

👥 Compensation Expert Analysis & Consulting

Compensation Expert Premium Support is designed for teams who need strategic guidance without the lift of managing it all in-house.

Get on-demand access to a dedicated compensation analyst and consultant—ready to help you navigate complex scenarios, benchmark with confidence, and craft comp strategies that scale with your business.

Strategic Compensation Design

Compensation Philosophy Development/Refresh
Range or pay-band development/refresh
Executive Compensation strategy
Global or multi-regional compensation strategy

Market Data and Benchmarking

Individual job market pricing
Compensation survey participation & analysis
Competitive Assessment benchmarking & analysis

Variable and Incentive Pay Design

Short- and long-term incentive plan designs
Bonus plan structuring and modeling
Sale comp & commission planning*

Equity and Total Compensation Strategy

Equity refresh strategy
Employee stock option plan (ESOP) design
New hire and promo equity strategy

*Pequity may refer or collaborate with other 3rd party consultants for specialty compensation pay design as needed.

📞 Pequity Standard Support Overview

Standard Pequity Support & Resources are always available to help resolve issues, answer questions, or aid in Pequity system education and training.

Access our support team for troubleshooting, help articles, and bug triage—so you can keep moving with confidence, whether you’re stuck on a setup step or spotting something unexpected in your workflow.

Reach out to Pequity Support at any time at support@getpequity.com or reference our Knowledge Base:
https://helpcenter.pequity.com/help

🔧 Issue Troubleshooting & Triage

Get help resolving unexpected behavior in workflows, templates, or user permissions
Troubleshoot data syncing issues or integration errors
Escalate technical questions or issues for investigation & resolution
Report and track product bugs directly with our support team
Updates on known issues and workarounds
Collaborate bug reproduction & resolution

📚 Lifecycle Setup Guidance & Training

New admin & manager training after new implementation
Get guidance on new features or configurations
Strategic setup planning & admin training
Access Pequity Knowledge Base Articles & Resources